Tickets with SLAs, returns and warranties.
Everything that happens after the sale, in one queue with a clock on it.
A promised response time, and a visible countdown to it.
Authorised, tracked, and credited when it lands.
What is covered, until when, and the claims against it.
Answer it once, publicly, and stop answering it.
Screens from Helpdesk in the app.
Start with what you need today and switch the rest on when you grow.
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